Sunday, July 20, 2014

Its True, Facebook Friends are Useful

I have an airtel broadband connection (wireline) at home. I am neither happy or unhappy about it.

Problem with the Airtel Broadband Connection

Last few months, I have been experiencing an "internet connection loss" while accessing some websites. In order to successfully access the website, I usually have to refresh the browser 2,3,4,5 times. All this is utter productivity loss.

And this is how the problem looked. The Google Chrome browser would display a "resolving host" message on the lower left hand side of the browser's status bar and then eventually would return a blank page.

Solutions Attempted

I attempted the following (all unsuccessful) after going all over the internet.
  1. Changed the browser, no luck
  2. Flushed the DNS; don't think it cleaned the drain.
  3. Reset the modem multiple times (the amateur solution)

Facebook to the Rescue

If you still remember the topic of the blog, hats off to you. 
Some of my Facebook friends are networking professionals. So, I thought about asking them. But, instead of approaching them directly, I opened up the communication on Facebook with a 'Public' post, lest the others had a solution. And you know what, the problem was solved. Thank you Raj Kannan for the suggestions !

The problem was with the DNS settings. Initially, when I was facing "internet connection loss" , the DNS settings were set to 'Automatic'. Once the DNS settings were changed to those given by Airtel, the problem was solved. Kindly refer to the image below for the DNS settings given by Airtel. They may change for your connection, so please call Airtel on 198.

DNS Settings by Airtel

Happy Surfing !

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